What your team will learn

—Recognize the signs of compassion fatigue, vicarious trauma and burnout

—Understand how organizational culture contributes to — or protects against — secondary stress

—Build practical self-regulation, boundary and recovery strategies

—Create team-level agreements for sustainable, high-quality care

—Leave with a personal and collective action plan

Serving teams across Canada

In-person sessions are available in major Canadian cities. Virtual delivery keeps the same interactive, discussion-based format for teams in every province and territory.

In-person cities

Toronto, Ontario
Vancouver, British Columbia
Calgary, Alberta
Ottawa, Ontario
Montreal, Quebec
Edmonton, Alberta
Winnipeg, Manitoba
Halifax, Nova Scotia

Virtual delivery

Ontario
British Columbia
Alberta
Quebec
Manitoba
Nova Scotia
New Brunswick
Saskatchewan
and all territories

Frequently asked questions

Who should attend compassion fatigue training?

Anyone in a helping, caregiving or client-facing role will benefit — nurses, social workers, counsellors, educators, crisis responders, nonprofit staff, managers and volunteers.

Can the training be delivered virtually for teams outside Ontario?

Yes. Virtual delivery is available for teams anywhere in Canada. The format keeps the same interactive, discussion-based approach and can be split into shorter modules if needed.

Do you travel for in-person workshops?

I facilitate in person in Toronto, Vancouver, Calgary, Ottawa, Montreal and Edmonton, and can travel to other Canadian locations depending on group size and scheduling.

Is this training only for healthcare teams?

No. While healthcare is a common audience, the content is relevant for any team exposed to distress, trauma or high emotional demand — social services, education, corrections, crisis lines and more.

Case studies from delivered training

Recent work with settlement-sector and newcomer-serving organizations across Canada.

MHFA certification for settlement-sector frontline staff

Context: Settlement service providers supporting newcomers and refugees, where staff regularly hear stories of displacement, loss and trauma.
What I delivered: Facilitated the official Mental Health First Aid course from the Mental Health Commission of Canada, adapted with newcomer-serving scenarios and discussion prompts drawn from settlement work.
Result: Participants completed the course certified, with a shared action plan and shared language for responding when a client or colleague is struggling.

Compassion fatigue support for newcomer-serving teams

Context: Client-facing staff carrying high caseloads and repeated exposure to distressing disclosures.
What I delivered: A practical session naming compassion fatigue, vicarious trauma and burnout, followed by team-level boundary setting and recovery practices they could apply immediately.
Result: Teams left with individual reset practices and team agreements on debriefing after difficult client interactions.

Trauma-informed communication for intake and reception roles

Context: First points of contact where a single conversation shapes whether someone returns for service.
What I delivered: Scenario-based practice on tone, pacing, choice and consent in intake conversations, including de-escalation and warm handoffs.
Result: Staff adopted concrete phrasing for difficult moments and clearer escalation paths to supervisors.

Compassion Fatigue Training for Canadian Organizations