Workshops & Training

Sessions built for the work your team actually does.

Four signature workshops plus custom training, delivered virtually across Canada and in person by arrangement. Every workshop and training begins with a free 30-minute consultation.

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Compassion Fatigue: Caring Without Burning Out

For teams in helping roles. Recognize compassion fatigue, vicarious trauma and burnout, and build sustainable coping, boundaries and team supports.

What participants take away

  • How compassion fatigue differs from burnout, and why the response differs
  • Personal and team-level warning signs
  • Practical regulation, boundary and recovery strategies
  • What supervisors and organizations can change
Ideal audience
Frontline and client-facing staff, counsellors, settlement and social service workers, caregivers, supervisors
Delivery
90 minutes, half-day or full-day · Virtual Canada-wide · In-person by arrangement
Curriculum
Evidence-informed curriculum developed by a TEND Academy-trained compassion fatigue trainer

Mental Health First Aid (MHFA) Certification

Official Mental Health First Aid courses, delivered by a Certified MHFA Facilitator through Opening Minds, an initiative of the Mental Health Commission of Canada. Choose the 8-hour MHFA Standard or the 16-hour MHFA certification course — both lead to official MHFA certification.

What participants take away

  • Recognize signs that someone may be experiencing a mental health problem or crisis
  • Have a supportive conversation without diagnosing or fixing
  • Respond in a crisis, including conversations about suicide and substance use
  • Guide someone toward professional, community and self-help supports
Ideal audience
Whole teams: frontline staff, supervisors, HR, educators, volunteers and community leaders
Delivery
8-hour MHFA Standard or 16-hour MHFA certification course · Virtual or in person · Group sizes per MHFA requirements
Curriculum
Official MHFA curriculum, evidence-based and developed by the Mental Health Commission of Canada

Trauma-Informed Communication for Client-Facing Professionals

Build safer, steadier conversations with clients and communities, protecting both staff and the people they serve.

What participants take away

  • Core trauma-informed principles in everyday interactions
  • Language that lowers rather than raises distress
  • De-escalation basics and knowing your limits
  • Handling difficult disclosures and closing the loop
Ideal audience
Intake, reception, case management, health and community service roles, and anyone in first contact with clients
Delivery
90 minutes or half-day · Virtual Canada-wide · In-person by arrangement
Curriculum
Evidence-informed curriculum developed by HumanWell Consulting

Beyond Burnout: Building Sustainable Workplace Wellbeing

A strategic session for leaders and teams ready to move past burnout — assess pressures, identify protective factors, and leave with a plan.

What participants take away

  • The structural drivers of burnout in your context
  • How to separate workload problems from capability problems
  • Indicators worth tracking instead of attendance scores
  • A sequenced, realistic action plan
Ideal audience
Leadership teams, managers, HR and people-and-culture leads
Delivery
Half-day or full-day, plus optional follow-up · Virtual Canada-wide · In-person by arrangement
Curriculum
Evidence-informed curriculum developed by HumanWell Consulting

Custom Training

Built for your team when the off-the-shelf options don't fit — a session designed around your sector, your pressures and your people.

What participants take away

  • Content shaped by a Needs Discovery conversation with you
  • Scenarios drawn from your team's real work
  • Facilitator materials and take-home resources on request
  • Optional follow-up session or evaluation support
Ideal audience
Any team with a specific need not covered by the signature workshops
Delivery
Length and format agreed with you · Virtual Canada-wide · In-person by arrangement
Curriculum
Evidence-informed and co-designed with your team

Who we work with

Sessions are tailored to the sector in the room.

  • Healthcare
  • Nonprofits
  • Social Services
  • Community Organizations
  • Education
  • Caregiver-Support Organizations
  • Settlement & Newcomer Services
  • Client-Facing Teams
Workshop FAQ

Common questions about the sessions.

Practical answers to help you plan training.

Participants learn how to recognize signs of mental health problems and substance-use concerns, offer initial help through a practical action plan, and guide someone toward appropriate professional, peer or self-care support. The course builds confidence, reduces stigma and increases mental health literacy across the whole team.

Compassion fatigue workshops focus on recognizing secondary traumatic stress, vicarious trauma and burnout in helping roles. Participants learn how these stressors show up individually and organizationally, explore evidence-informed resilience strategies, and leave with practical tools for self-regulation, boundaries and sustainable care.

Sessions are interactive, discussion-based and grounded in real scenarios. Most sessions run as 90 minutes, a half-day, a full-day, or a customized format. Delivery is virtual across Canada, and in person by arrangement. MHFA certification courses are delivered as the official 8-hour MHFA Standard or the 16-hour MHFA certification course, following MHFA group-size requirements.

MHFA is valuable across an organization: frontline staff, supervisors, executives and volunteers. Compassion fatigue and trauma-informed communication sessions suit direct-service, clinical, education, settlement and crisis-response roles. Audience and examples are tailored to your sector.

Participants who complete either the 8-hour MHFA Standard or the 16-hour MHFA certification course receive official Mental Health First Aid certification. Other workshops are delivered as professional development; certificates of attendance can be provided on request.

Yes. Custom Training is designed after a Needs Discovery conversation, using scenarios drawn from your team's real work. Facilitator materials, take-home resources and follow-up sessions can be included.

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